- Diagnosis – present situation VS desired situation
- Planning and Implementing the decision – operationalization of measures
- Analysis and monetarization – evaluation and results
Throughout the training, facilitators of the customer relationship/communication will be explored.
You will acquire tools that permit you to make a 360º analysis of the company. These diagnostic, monetarization, involvement/engagement tools will allow you to support your actions as a consultant.
The determination and awareness of the organizational objective, its alignment with values and behaviors, associated to accountability, requires adequate plans of action, capable of implementing defined strategies and goals.
Professionals who wish to foresee change, adding value to their skill set, namely, improving their performance in the consulting context.